Good technology brings people closer.
A clearer view of the journey. Less repetitive work. Better information at the moment it is needed. That is where our technology work begins.
From first contact to a confident decision.
We assess your existing environment and define how information should move between marketing, sales, service and operations. Integrations and AI capabilities are scoped and validated before they become part of the live workflow.
Connected CRM
Unify customer context, ownership and next actions across your team.
AI with boundaries
Explore knowledge retrieval, drafting and conversation analysis with human review.
Useful insight
Agree metric definitions and trace results to their available source data.
Smarter support, wherever it helps.
Capabilities are selected, integrated and validated for your scope.
Knowledge assistants
Help agents find approved answers in your product and policy knowledge base, with a clear path to human support.
Connected information retrieval
Retrieve authorised information from connected systems without widening access beyond the employee’s role.
Demand & workforce planning
Explore contact-volume forecasting and capacity planning where historical data is sufficient and reliable.
Language & transcription support
Scope translation and speech-to-text tools for agreed languages, with review for context and sensitive content.
Conversation & sentiment insights
Surface themes, recurring issues and signals for review. Automated sentiment supports judgement; it does not replace it.
Workflow & service automation
Connect routine steps, routing and notifications, with approval checkpoints and human escalation for sensitive actions.
The right workspace for the right team.
Marktone Intelligence CRM is the existing workspace for authorised Marktone teams. ODEIR is a separate platform for training organisations. Each has its own sign-in and operational environment.
Your next chapter starts with a conversation.
Tell us where you want to go. Let’s build the team to get you there.